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Privacy Policy

This Privacy Policy sets out what we will do with your information and the arrangements in place to keep that information private and safe. It also explains your rights, for example, how you can obtain a copy of the information we hold about you.
 

When we use ‘we’, ‘our’, or ‘us’ in this policy, we mean Avens Marketing Limited.
 

If you have any questions or comments regarding this privacy notice, or if you’re not happy with the way we use your information, please contact us using the following details:

  • Email: hello@avensmarketing.com

  • Post: Debbie Avens, Avens Marketing, 1, Briars Garden, Kidderminster, Worcestershire DY11 5PS 

Our data promise

We are committed to respecting and protecting your data, here is our promise to you:

  • We promise to be open and honest with you about how your data is used.

  • We promise never to sell your data.

  • We promise to make it easy for you to access and for your data to corrected.

  • We promise to only contact you about the things we think will be of interest to you – if you’ve ever had enough, just tell us and we’ll stop.

  • We promise to have effective protection in place to keep your data safe and secure.

What information do we collect about you?

When you visit us online, we receive, collect and store any  information you enter on our website or provide us in any other way.

  • Identity: such as first name and last name.

  • Contact: such as company name, address, email address and telephone numbers.

  • Financial: includes bank account and payment card details.

  • Transactional: includes details of payments to and from you, and details of products and services you’ve purchased from us.

  • Technical:  we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history 

  • Profile: We collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

  • Usage: We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

  • Marketing: includes your communication preferences when receiving marketing communications from us or carefully selected third parties.

  • Communications: includes all communications we have with you whether by email, post, phone or otherwise.

Why do we collect such personal data?

We collect such Non-personal and Personal Information for the following purposes:

  • To respond to an enquiry or provide you with product or service information.

  • To provide you with the requested product or service and deliver that product or service

  • To notify you about important changes or developments to the features and delivery of products and services.

  • To carry out market and brand research and analysis.

  • To develop, test the performance of and manage our brands, products, services, and internal processes.

  • To develop new products, services, and propositions.

  • To inform you about products, services, offers, competitions, and promotions.

  • To administer offers, competitions, and promotions.

  • To show you selected content and advertisements via social media (for example, using Facebook Custom Audiences and Google Custom Match). You can use the preference settings of the social media provider to manage how and if these appear.

  • To develop and test the effectiveness of marketing activities.

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

How do we store, use, share and disclose your personal information?

www.avensmarketing.com is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  
 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

When you visit us online, we collect information about you using ‘Cookies’. A Cookie is a small text file that is stored on your computer or device when you visit a website. 

 

Our website uses cookies to distinguish you from other users and help us to provide a good experience for our web visitors. This notice informs you as to how and what cookies are used on this website and how you can manage them.

 

The law states that we can store cookies on your device if they are strictly necessary for the operation of this website. For all other types of cookies, such as those for analytics, performance & targeting we need your permission.
 

What are cookies?


A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or your mobile device when you visit our website.

Cookies are useful because they help us to enable you to have a better website experience. They allow us to recognise your device (e.g. your laptop or mobile device) so that we can tailor your experience of our website. You can find out more about cookies at www.allaboutcookies.org.
 

First and third-party cookies


First-party cookies are cookies that belong to us; third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for us, for example to help us understand how our service is being used.

How long will cookies stay on my device?


The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

The following links explain how to access cookie settings in various browsers:


To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

What types of cookies do we use?

Here is a list of all the cookies which we currently use on our website:

 

Strictly Necessary – always active

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to purchase online. They allow us to recognise and count the number of visitors and how the website is being used. This helps us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.

XSRF-TOKEN

Used for security reasons

Session

Essential

Used for security reasons

hs

Session

Essential

Used in connection with user login

svSession

12 months

Essential

Used to indicate the system from which the site was rendered

SSR-caching

Session

Essential

Used for system monitoring/debugging 

_wixCIDX

3 months

Essential

Used for system monitoring/debugging 

_wix_browser_sess

Session

Essential

Used for cookie banner parameters

consent-policy

12 months

Essential

Used to identify logged in site members

smSession

Session

Essential

Used for security and anti-fraud reasons

TS*

Session

Essential

Used for system effectiveness measurement

bSession

30 minutes

Essential

Used for stability/effectiveness measurement

fedops.logger.X

12 months

Essential

Used on multilingual websites to save user language preference

wixLanguage

12 months

Functional

Analytics, Performance & Experience

These cookies are used to track how visitors use the website. They also help us personalise your onsite experience as well as test new content to enable us to continually improve the experience on our website for our visitors.

Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.


Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
 

Personal Data collected: Cookies and Usage Data.
Place of processing: UK, IE & US – Privacy PolicyOpt Out.

Facebook Ads conversion tracking (Facebook, Inc.)

Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Application.

Personal Data collected: Cookies and Usage Data.
Place of processing: UK, US & IE – Privacy Policy.

 

Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a remarketing and behavioural targeting service provided by Facebook, Inc. that connects the activity of this Application with the Facebook advertising network.

Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy PolicyOpt Out.

Changes to our cookie policy:

We keep our cookie policy under regular review and place any updates here. This cookie policy was last updated on 5th September 2023.

How can you withdraw consent?

If you don’t want us to process your data anymore, please contact us at hello@avensmarketing.com or send us by post to Debbie Avens, Avens Marketing Limited 1, Briars Gardens, Kidderminster, DY11 5PS.

How long do we keep hold of your information?

We will retain a record of your personal information for as long as you hold a product or use a service provided by us. We will also retain that information for a period of time after you cease holding a product or using a service to ensure we are able to comply with applicable regulatory and legal requirements.
 

If you have made an enquiry, but not taken out a product or used one of our services or responded to any direct marketing activity we will retain a record of your personal information for up to two years.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@avensmarketing.com or send us mail to 1, Briars Gardens, Kidderminster, DY11 5PS.

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